About me

 Hello 

Welcome to my portfolio!

Mr. Swarup

What i'm doing

  • Guest Services

    Guest Services

    "Passionate hospitality professional with expertise in guest service, team leadership, and operations management. Skilled in delivering exceptional customer experiences, optimizing daily operations, and leading high-performing teams to achieve service excellence. Adept at handling guest relations, resolving concerns efficiently, and ensuring seamless coordination between departments. Committed to maintaining high standards of hospitality while driving operational efficiency and team motivation."

  • Web development

    Web development

    "Skilled in high-quality website development at a professional level, specializing in user-friendly, visually appealing, and fully functional websites. Experienced in designing and developing sites for various industries, ensuring seamless performance, responsive design, and modern aesthetics. Proficient in website design, graphic design, and illustration, with a keen eye for detail and a commitment to delivering top-tier digital experiences."

  • Web design

    Web design

    "Creating modern, high-quality designs at a professional level, blending aesthetics with functionality. Specializing in cutting-edge website design, graphic design, and illustration, ensuring visually stunning and user-friendly experiences. Focused on delivering sleek, responsive, and innovative designs that align with the latest industry trends and client needs."

  • Photography

    Photography

    "Expert in capturing high-quality photos across all categories at a professional level. Skilled in composition, lighting, and post-processing to deliver visually stunning and impactful images. Whether it's portraits, landscapes, events, or product photography, I ensure every shot meets the highest standards of clarity, creativity, and professionalism."

Daniel lewis
quote icon

Guest Service

Richard was hired to create a corporate identity. We were very pleased with the work done. She has a lot of experience and is very concerned about the needs of client. Lorem ipsum dolor sit amet, ullamcous cididt consectetur adipiscing elit, seds do et eiusmod tempor incididunt ut laborels dolore magnarels alia.

Scan this code to save my Details

  • QR Code

Resume

download imgDownload CV

Education

    1. Maulana Abul Kalam Azad University of Technology

      3 years Bachelor Degree in Hospitality Administration 2019 — 2022

      Completed a 3-year degree program with expertise in hotel operations, guest services, and hospitality management.

    2. Maulana Abul Kalam Azad University of Technology

      2 years Diploma in Computer Application 2017 — 2019

      Completed a 2-year program focusing on programming, database management, and web design.

    3. Digital Scholar

      Diploma in Digital Marketing 2019 — 2020

      Completed a 1-year program covering SEO, social media marketing, content creation, PPC, and analytics to enhance online brand presence and engagement.

Experience

    Front Office & Site In-Charge ,At Yog Resort, Maneri

    April 2025 - Present Guest Service, Team Leadership, Operations Management

    Yog Resort Maneri, India

    1. Supervise daily site operations and workforce. Monitor and maintain all facility systems (HVAC, electrical, plumbing).
    2. Implement preventive and corrective maintenance schedules.
    3. Ensure safety protocols and compliance with legal regulations.
    4. Manage vendors, contractors, and service providers.
    5. Coordinate housekeeping, security, and maintenance teams.
    6. Handle emergency breakdowns and critical issue resolution.
    7. Maintain inventory of tools, spares, and consumables.
    8. Prepare and submit daily/weekly/monthly reports.
    9. Address client/stakeholder concerns and ensure satisfaction.
    10. Conduct training and briefings for staff.
    11. Conduct training and briefings for staff.
    12. Maintain documentation for audits and inspections.
    13. Plan and manage budgets and operational costs.
    14. Track work orders, service tickets, and asset history logs.
    15. Conduct routine inspections and risk assessments.


    Front Desk Supervisor & Digital Marketing Expert At Woodbourne Resort, Goa

    December 2023 - March 2025 Guest Service, Team Leadership, Operations Management

    Indismart Woodbourne Resort Goa, India

    1. Supervised front desk and digital operations ensuring smooth guest service & brand growth.
    2. Managed check-ins, guest relations & issue resolutions with 95%+ satisfaction rate.
    3. Planned and executed social media & ad campaigns, increasing online inquiries by 40%.
    4. Improved SEO and website ranking, boosting direct bookings by 25%.
    5. Coordinated with teams to ensure seamless hotel operations.
    6. Trained staff on customer service, upselling & CRM tools.
    7. Created engaging digital content and promotional campaigns.
    8. Monitored analytics to refine marketing strategies and boost ROI.
    9. Handled billing, reporting, and guest feedback efficiently.
    10. Strengthened brand visibility and guest retention through data-driven strategies.


    F&B Senior Steward at Hotel Prime Saqure, Pune

    May/2023 – December/2023

    Hotel Prime Saqure Pune, India

    1. Oversaw table service and ensured timely delivery of orders.
    2. Supervised junior staff to maintain quality standards in service.
    3. Interacted with guests to ensure a positive dining experience.
    4. Assisted in training new staff and maintaining workflow efficiency.


    F&B Junior Steward at Sayaji Hotel, Indore

    May/2022 – March/2023

    Sayaji Hotel Indore, India

    1. Assisted in daily operations of the food and beverage department.
    2. Provided excellent customer service and ensured guest satisfaction.
    3. Maintained cleanliness and organization of dining areas.
    4. Supported senior staff in preparing and serving orders.


    Store Keeper at Dolphin Palace, Kolkata

    June/2021– February/2022

    Dolphin Palace Kolkata, India

    1. Managed inventory and stock levels to ensure smooth operations.
    2. Maintained accurate records of supplies and handled procurement efficiently.
    3. Coordinated with vendors and suppliers for timely delivery of goods.
    4. Implemented stock control measures to minimize wastage and loss.


    Freelance Website Designer

    April/2020 – Present

    Self-Employed

    1. Designed and developed responsive websites.
    2. Integrate SEO best practices to enhance website visibility and performance.
    3. Customized WordPress themes and plugins.
    4. Built SEO-friendly and fast-loading sites.
    5. Integrated eCommerce (WooCommerce/Shopify).
    6. Managed hosting, domain, and DNS setup.
    7. Optimized website speed and performance.
    8. Ensured mobile and cross-browser compatibility.
    9. Provided maintenance and client support.
    10. Delivered projects on time with 100% satisfaction.


Certificate

    1. Digital Marketing Certificate by GOOGLE.
    2. Excellence Certificate of IDS Software by Indismart Woodbourne Resort.
    3. Awarded “Certificate of Excellence” for outstanding service performance.


My Skills

    1. Hospitality Technology: Proficient in IDS software, PMS integration, and seamless synchronization of booking engines and payment gateways.
    2. Revenue and Inventory Management: Expertise in channel management, dynamic pricing strategies, and GDS optimization to maximize occupancy and revenue.
    3. Guest Experience Optimization: Leveraging IDS tools and website design to enhance personalized service, streamline reservations, and improve overall guest satisfaction.
    4. F&B Operations Leadership: Skilled in team supervision, menu knowledge, event coordination, and ensuring compliance with food safety standards.
    5. Digital Presence Management: Designing responsive, SEO-optimized websites with integrated F&B menus, booking systems, and promotional content.
    6. Analytics and Reporting: Using data tools to track performance, analysis trends, and implement actionable insights across operations and digital platforms.
    7. Cross-Department Collaboration: Bridging technology, F&B services, and digital design to align operations with business goals and brand identity.
    8. Marketing and Brand Management: Designing engaging visuals, banners, and marketing campaigns aligned with brand identity using tools like Adobe Photoshop and Canva.


References

Available upon request.

My Service

  • Website Design Service

    Website Design

    Custom-designed websites that are modern, mobile-friendly, and SEO-optimized.

  • Graphics Design Service

    Graphics Design

    Logos, branding, and creative visuals that enhance your business identity.

  • On-Page SEO Optimization Service

    On-Page SEO

    Optimize meta tags, headings, keywords, and content for better search engine rankings.

  • Page Speed Optimization Service

    Page Speed Improvement

    Improve loading speed with optimized images, code, and caching strategies.

  • Technical SEO Service

    Technical SEO

    Fix indexing issues, optimize site structure, and improve search visibility.

  • Indexing Issue Management Service

    Index Issue Management

    Ensure your pages get properly indexed on search engines for better rankings.

  • Website Migration Service

    Website Migration

    Seamless migration of your website without losing SEO rankings or traffic.

Contact


Wanna connect with me?

You can do so through the below mentioned links.



Find me on social media




Thank You!

I will get back to you soon...